RETURNS POLICY
Returns are FREE and easy. We want you to be completely happy with your purchase,
should you need to return anything we've made the process hassle free. We provide you with a paid returns shipping label to return your product.
We have a 30-day free return policy, which means you have a full 30 days from the date your item is delivered/collected to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Sale items: credit note only. No cash or original-payment-method refunds are available on sale items, but exchanges are available.
Final Sale items: no refund, no exchange, no returns. Final Sale items are clearly marked in product descriptions, and include any product marked with a "Final Sale" tag on the website.
ONLINE RETURNS / REFUNDS
Items sent back to us without first requesting a return will not be accepted.
We will notify you once we've received and inspected your return, and let you know if the return was approved or not. Once your return reaches our warehouse, please allow 7–10 business days for it to be processed.
If approved for a refund, your refund will be processed back to your original payment
method within 7–10 business days of the return reaching our warehouse.
If approved for a credit note (sale items), your store credit will be issued within 7–10 business days of the return reaching our warehouse.
Please remember it can also take some additional time for your bank or credit card
company to display the refund once it's been processed on our end.
EXCHANGES
Exchanges are available on full-price and sale items (excluding Final Sale items). Once your exchange reaches our warehouse, please allow 7–10 business days for it to be processed and your new item to be dispatched.
IN-STORE PURCHASES
Products bought in-store must be returned, refunded, or exchanged in-store only. We are unable to process online returns, refunds, or exchanges for in-store purchases.
DAMAGES + ISSUES
Please inspect your order upon receiving and contact us immediately if the item is
defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCEPTIONS / NON-RETURNABLE ITEMS
Final Sale items cannot be returned, refunded, or exchanged.
Sale items are eligible for exchange or credit note only, refunds to original payment
method are not available on sale items.
NEED TO GET IN TOUCH OR HAVE MORE QUESTIONS?
Simply email hello@upstatesport.com.au and we will gladly help you out!
